CUSTOMER SERVICE & SITE INFO

If your movie license tells you that your account is suspended, this is either because you shared your password or, the password you chose when joining was very simple for a password hacker to guess. If you are seeing the Suspended Account screen on your movie player, please email us and we will fix your account immediately. Make sure you email us from the email address you used to join with OR, tell us in the email address you entered when joining. Email support at: help@domymom.com

If you need any support help regarding the functionality of this site, please send an email to help@domymom.com Our customer support staff will return your email within 12 hours.

Important Notice Regarding Fraud

We have noticed an increase of fraud over the past few months. Unfortunately, much of this fraud is perpetrated by customers who have legitimately purchased services, but later deny having done so to their credit card companies. Please keep in mind this is illegal , in fact this is a felony punishable by jail time.

We fully investigate all claims of credit card fraud.
In addition, if you are suspected of such activity, your credit card may be listed with credit fraud agencies and will be unable to be used for future internet purchases. Your credit rating may also be effected.

How do I cancel my subscription?

You may cancel your subscription at any time.

Please visit our authorized sales agents directly: CLICK HERE

How will I be charged for your services?

Trial and Monthly memberships recur billing at $24.95 until canceled.

Our sites have 30 day memberships, in which case your account will be charged every thirty days from the day of the month you originally subscribed.

For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 15th.

If you cancel your account before that time, we will not renew your account in 30 days. Instead your account will expire on that date.

For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account will expire on November 15th.

If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period. The membership term for each site is outlined on the join page and in the terms and conditions.